Storrs Hall Duck

Terms and conditions

Please read the below booking terms & conditions.  A booking made by the client is deemed acceptance of these terms.

 

1. Price

All published rates include VAT @ the current rate.  Storrs Hall reserves the right to alter rates up to the time of booking or 12 weeks prior to arrival, whichever is the later for any reason.  After this time Storrs Hall will only alter rates due to circumstances beyond our control, in which case the client will be notified.

 

2. Availability

All published rates are subject to availability & at the discretion of Storrs Hall management.

 

3. Arrival & departure

Bedrooms are usually available from 3pm local time on the day of arrival.  Check out is by 11am local time on the day of departure.  Early arrivals & late check-outs may be arranged at a charge determined by Storrs Hall management.  Late check outs are available from £20. At times of high demand the client may be able to check in & use the hotel facilities whilst the bedroom is still being prepared.

 

 4. Cancellations & non-arrivals

i) Cancellations of standard bookings can be made up to 48 hours before 3pm on the date of arrival without charge.  Within 48 hours of 3pm on the date of arrival the client will be liable for the first nights rate of accommodation, which Storrs Hall reserve the right to charge from the card given at the time of booking without the prior notice or approval of the client.

ii) For group bookings of 3 or more rooms, individual cancellation policies will be provided to the client

iii) For pre-paid 'non-refundable' rates, no refund will be given for any cancellation.

iv) Cancellations made by Storrs Hall up to 48 hours before 3pm on the date of arrival have liability limited to the amount pre-paid by the client in respect to any booking.  Cancellations made by Storrs Hall within 48 hours of the arrival date have liability limited to the first nights rate of accommodation.

 

5. Payment

Settlement of the bill in full must be made prior to departure.  Upon arrival Storrs Hall reserve the right to pre-authorise a credit or debit card from the client for the amount of the total booking.  For cash payments Storrs Hall reserve the right to require the room rate multiplied by 1.5 multiplied by the number of nights stay to be placed with Storrs hall on arrival.

All major credit & debit cards are accepted.

Credit will not be issued apart from with formal arrangement with Storrs Hall management & may be withdrawn without notice at any time.

 

6.  Storrs Hall is by law a strictly non-smoking venue.

This includes directly outside the main entrances to the hotel & ballroom, all areas of the hotel & bedrooms.  Clients are asked to use the designated smoking areas & ashtrays provided on the patio.  The client accepts liability for de-fumigation bills if they fail to comply with the no smoking policy.

 

7. Dogs

Storrs Hall does allow dogs in to the hotel reception and Guest bedrooms but not any other public area.  The client is liable for any additional cleaning or repair bills that are a result of a dog they bring on to the premises.

 

8. General conduct

Storrs Hall reserves the right to judge acceptable behaviour & levels of noise of all clients, who must comply with requests from Storrs Hall management.  Storrs Hall reserve the right to terminate any booking immediately where the client refuses to comply with management requests, without accepting any liability for any refund or compensation.

 

9. External purchases

No food, drink or alcohol of any kind may be brought on to the grounds or premises without express prior permission from Storrs Hall management.  Storrs hall reserves the right to charge for any external produce found on the premises.

 

10. Comments & complaints

Any comment or complaint regarding the stay at Storrs Hall should be made to the management at the time of visit so that the matter can be resolved immediately.

 

11. Statutory requirements

Storrs Hall is subject to statutory controls, including those relating to fire, licensing, entertainment, health, hygiene & safety.  These must be strictly observed by clients & their guests.

 

12. Liability

Other than matters caused by the negligence of Storrs Hall, liability to the client is limited to the price of the booking.  The client indemnifies Storrs Hall from & against any and all liability & claims, proceedings or damages resulting or arising from the booking unless Storrs Hall is liable under the above clause.

Storrs Hall accept no responsibility whatsoever for damage to or theft from or of clients vehicles parked on the premises.  Storrs Hall reserves the right to charge the client the cost of rectifying any damage caused to Storrs Hall property or structure.  Should this damage not be apparent until after the client has departed Storrs Hall reserve the right to charge the clients credit or debit card without prior notice or send an invoice to the registered address.

Storrs Hall accepts no liability for any services provided to the client by a third party including in the instance when the services provided have been arranged by Storrs Hall.

 

13. Published information

Storrs Hall accepts no responsibility for any errors or omissions published & reserves the right to cancel, amend & vary any published material.

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