How we collect, store and use certain information or data when you use on www.storrshall.com
Email Data. When you sign up to email marketing alerts service we collect your name, email address and subscription preferences. We also use data collected from emails to improve the customer experience. For example we look at whether or not links within an email are clicked on.
Information about the type of device you use to access our site to make our website more accessible.
We gather information about your visits to our website using permanent cookies and page tagging The information we gather includes; referral source, your geographical location, length of visit, page views and website navigation paths. We use this information to try and improve the performance of our website.
Who Views Your Data
Your data can only be viewed by authorised members of staff at Storrs Hall Hotel and our approved software system providers to;
Allow you to access Storrs Hall’s room availability and make a booking transaction.
Send marketing emails to people who requested them.
Improve our website by monitoring how it is used.
Your data is only shared with authorised third party suppliers who are contracted to work within
UK Data Protection regulations. Storrs Hall and its thirds party software suppliers will never sell your data.
We store your data on secure servers, which comply with EU regulation. We have strict controls on how and why your data can be accessed e.g. ourselves for authorised marketing purposes and our software supplier for data maintenance and storage purposes. When submitting your personal data you agree to this.
Retaining personal identifiable information;
When you sign up to our email marketing service your data is kept private and stored securely. You can un-subscribe at any time using the link provided at the bottom of all our emails or by contacting the hotel directly. If you do not unsubscribe your data will continue to be held for marketing purposes. Should you decide not to unsubscribe we will continue to communicate with you. Our email marketing system is operated by an approved third party ‘Guestfolio’ and their privacy statement is available at https://www.cendyn.com/privacy-policy/
Booking information. In order to process a booking we require your contact and payment details. This information is processed and held on a secure system provided by an approved third party supplier ‘Guestline’ (www.guestline.com)
Upon completion of a booking your personal identifiable details will be transferred to our secure Customer Relationship Management (CRM) system so that we can send you confirmation and information regarding your stay.
We will use your personal identifiable information to;
Supply you with information and services you have enquired about through our website. This includes brochures, offers and quotes.
Confirm your booking.
Correspond with you about Storrs Hall news and offers if you make a booking or have previously subscribed to our marketing emails (you can unsubscribe at any time using the link provided at the bottom of all our email marketing alerts or by contacting the hotel).
To provide anonymised statistical information with third parties about our website and social media users for analytical reviews.
Handle any enquiries or complaints made by you relating to our website or social media pages
Disclosing personal identifiable information;
We may disclose your personal identifiable information to authorised members of staff (including Reception, Management, Marketing), agents or suppliers for the purposes set out in this policy
We may pass on your details if there is a legal obligation to do so
You can contact us via firstname.lastname@example.org to find what information we hold about you, and ask us to remove your details from our databases. Please be aware in order to process your booking certain data will be required.
You have the right to request a subject access request.
We may withhold personal information that you request to the extent permitted by law.
Our website uses permanent cookies. We use them to collect and maintain aggregated data (such as number of visitors to the website) to help us identify which areas of our site are most popular with our users, and improve our website content. We do not use them to identify individuals.